We want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from our store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If any goods arrive damaged, please contact us as soon as possible. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be issued in alignment with Australian Consumer Law and with valid proof of purchase. We will not refund goods if you change your mind about a product, so please. However, we will exchange goods or give an in-store credit. Refunds will normally be processed within 3 days from receipt of return.
Where it is considers the goods to have breached a consumer guarantee, any shipping costs of returning the goods to us will be at our cost.
You may return goods we have delivered to you by contacting our store. Our staff will help you with your return. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us, due to their size, the fault or because they have been affixed or installed in your premises, please contact our staff and we will make arrangements to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Where you have any questions or concerns relating to your Order, please immediately contact our team.